COMPLAINTS MANAGEMENT FRAMEWORK

A.    CUSTOMER’S RIGHTS & RESPONSIBILITIES

       Where an aggrieved client raises a complaint, he/she has the right to have that

       Complaint:

       (i)  received and addressed in strict confidence

      (ii)  addressed in a spirit of helpful cooperation and sensitivity; and

      (iii) resolved promptly

      (iv) when a complaint cannot be resolved to the satisfaction of the complainant by 

       a staff, customers have the right to be referred to the management.

B.   HOW TO MAKE A COMPLAINT

       A complaint may be made in person, by phone, fax, E-mail or in writing. The complaint       

      must indicate his/her name and address in the complaint. Centre Point Investments

      Limited will not respond to anonymous complaints.

C.   COMPLAINT PROCESS AND POSSIBLE OUTCOMES  

       (i)   The complainant/client should first make his/her grievance(s) known to the

              management of Centre Point Investments Limited.

       (ii)  If the complainant is not satisfied with the handling of the case, he/she

             can write to Association of Stockbroking Houses of Nigeria (ASHON).

       (iii) Where the decision of ASHON is not acceptable to the complainant, he/she

             can petition The NSE or SEC

       (iv) The complainant may finally lodge his/her complaint with the law

             enforcement agencies such as the police, EFCC, etc if he/she is not satisfied

             with (i) to (iii) above.

D. STANDARD TIMELINES FOR RESOLVING COMPLAINTS

       (i)  Centre Point Investments Limited shall acknowledge receipt of complaints

       received by email within two (2) working days. Those received by post  

       shall be acknowledged within five (5) working days.

      (ii)  All complaints shall be resolved within ten (10) working days from the date

            the complaint was received.

      (iii) Where the complaint is not resolved within the given time frame, the

            complainant or the firm shall refer the complaint to the relevant Competent

            Authority stated in (c) above within two (2) working days.

 

 

Financial Advisory

The Financial Advisory service attempts to promote efficiency and competitiveness in organisations. We approach engagements from the perspective of industry analysis as the basis for strategy and general financial advisory. We offer independent financial advise and assist them to make sound investment decision from the array of investment opportunities available. 

We are structured to render personalized services to our clients thereby ensuring safety of capital, adequate returns on investments and liquidity at all time. 

 

 

Securities TradingWe encourage investment in fixed income products. We monitor and actively trade in Treasuries and Corporate Bonds, with investment emphasis on safety and commensurate risk-adjusted yield.Buying and selling of quoted securities on behalf of clients, corporate and individual. Execution of Discrete Block Trades for strategic investors Active on all the trading floors of the Nigerian Stock exchange.

 

 

Stock Broking

We are involved in Capital Issues as stockbrokers to an Issue when companies want to embark on issuance of shares either ordinary shares or bond issues by preparing all the relevant documents to the Nigerian Stock Exchange for quotation and listing. We also advice the client i.e. the issuing company on the progress and performance in the market.

Our trading and dealing team combines fast and responsive execution with a focus on excellent service. We offer an Execution Only Service or an Advisory Service for clients who appreciate the reassurance provided by Springboard’s in-house research specialists. 


Our knowledge helps us stand out from our competitors,and Our unconflicted approach puts your interests first, and the best execution of your trades is our top priority. You can call on the expert help of our specialized trading team to help you manage risk and making your operations more efficient. 

Our securities trading activities cover transactions in securities of government and companies which are quoted on the Nigerian Stock Exchange or traded over the counter in the stock market. 

As a dealing member of the Nigerian Stock Exchange, an efficient and competitive transaction capability is at the heart of our securities trading operation. Our energetic, experienced and client-focused dealing team is committed to executing business on the most competitive terms, drawing on strong trading relationships with leading investment houses, stockbrokers and market-makers.

 

 

Portfolio Management

Finding time to manage and optimize investments in today’s fast-moving and complex markets can be difficult. Centre Point Investments limited network of investment experts cover every major sector. Our Portfolio & Asset Management puts these resources to work for you through Portfolio Managers who handle the day-to-day management of your account. We provide regular performance reporting, allowing you to concentrate on other matters.

For our asset and portfolio managers, it is all about strategy and maintaining the broad, long-term view of your portfolio in the midst of large amounts of data and daily tasks. Our managers constantly assess your portfolio in terms of market conditions, lease contract and building conditions. They also run “what-if” scenarios to gain a long-term vision for your portfolio in financial and non-financial terms.

Our Contacts

Head Office

Nigerian Girl Guides Association Building

16, Omo-Osagie Street,

Off Awolowo Road.
S.W. Ikoyi, Lagos,

Tel: 08182276708, 08038033080, 08023171118,

08132596477.

Abuja Branch

Suite G18,
Febson Mall (Former Russel Centre)
Zone 4, Wuse Abuja

Tel: 08023727972.

© 2015 Centre Point Investments Limited. All Rights Reserved.